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  • × author_ss:"Burns, C.S."
  1. Bossaller, J.; Burns, C.S.; VanScoy, A.: Re-conceiving time in reference and information services work : a qualitative secondary analysis (2017) 0.00
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    Abstract
    Purpose The purpose of this paper is to use the sociology of time to understand how time is perceived by academic librarians who provide reference and information service (RIS). Design/methodology/approach This study is a qualitative secondary analysis (QSA) of two phenomenological studies about the experience of RIS in academic libraries. The authors used QSA to re-analyze the interview transcripts to develop themes related to the perception of time. Findings Three themes about the experience of time in RIS work were identified. Participants experience time as discrete, bounded moments but sometimes experience threads through these moments that provide continuity, time is framed as a commodity that weighs on the value of the profession, and time plays an integral part of participants' narratives and professional identities. Research limitations/implications Given that the initial consent processes vary across organizations and types of studies, the researchers felt ethically compelled to share only excerpts from each study's data, rather than the entire data set, with others on the research team. Future qualitative studies should consider the potential for secondary analysis and build data management and sharing plans into the initial study design. Practical implications Most discussions of time in the literature are presented as a metric - time to answer a query, time to conduct a task - The authors offer a more holistic understanding of time and its relationship to professional work. Social implications The methodology taken in this paper makes sense of the experiences of work in RIS for librarians. It identifies commonalities between the experience of time and work for RIS professionals and those of other professionals, such as physicians and software engineers. It suggests revising models for RIS, as well as some professional values. Originality/value This paper contributes a better understanding of time, understudied as a phenomenon that is experienced or perceived, among RISs providers in academic libraries. The use of secondary qualitative analysis is an important methodological contribution to library and information science studies.
    Type
    a
  2. Bullard, J.; Burns, C.S.; VanScoy, A.: Warrant as a means to study classification system design (2017) 0.00
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    Abstract
    Purpose The purpose of this paper is to examine the role of warrant in daily classification design in general and in negotiating disparate classification goals in particular. Design/methodology/approach This paper synthesizes classification research on forms of warrant and uses examples of classification decisions from ethnographic engagement with designers to illustrate how forms of warrant interact in daily classification decisions. Findings Different forms of warrant, though associated with incompatible theories of classification design, coexist in daily classification decisions. A secondary warrant might be employed to augment the primary warrant of a system, such as to decide among equally valid terms, or to overturn a decision based on the primary warrant, such as when ethical impacts are prioritized above user preference. Research limitations/implications This paper calls for empirical research using the application of warrant as an object of analysis. Originality/value The paper connects a ubiquitous and observable element of classification design - the application of warrant - to longstanding divisions in classification theory. This paper demonstrates how the analysis of daily classification design can illuminate the interaction between disparate philosophies of classification.
    Type
    a