Search (2 results, page 1 of 1)

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Abstract

Today information-intensive work tasks in professional settings involve highly dynamic information utilization in which information seeking and searching tasks are taking a more central role. This article considers the concept of task in the context of information studies in order to provide a definitional clarity for task-based information seeking and retrieval studies. We identify (1) the central task levels as weil as (2) the kinds of dimensions connected to the levels from the perspective of information studies. The analysis is aimed to serve as a conceptual starting point for empirical studies in the research area. The focus is an some central aspects of tasks that are recognized within information studies as weIl as related research areas (e.g., organizational studies). We define two levels of information-related subtasks: information seeking tasks and information search tasks. Information retrieval tasks are explicitly considered as a specific type of information search task. We describe differences and connections between these task levels. Finally, the implications of the proposed conceptual framework for information studies are discussed.

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Abstract

This article presents the research findings of a study on task complexity and information-seeking activities in real-life work tasks. The focus was on perceived task complexity, which was determined according to the task performers' prior knowledge about the task ahead. This view on task complexity is closely related to research considering task uncertainty and analyzability. Information-seeking activities considered were a need to acquire different types of information and the subsequent use of different types of sources. The research data were mainly collected by (1) self-recorded journals that were filled out by municipal administrators in the course of performing their ordinary work duties (altogether 78 task diaries), and (2) subsequent interviews. The results indicated that there is a relatively strong relationship between types of information and types of sources. The effects of task complexity made experts more attractive as a source than other people and all types of documentary sources.