Cevallos, E.E.; Barbuto, D.M.: CD-ROM local area networks (LANs) and the changing face of public services : a view from a university library (1993)
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- Abstract
- The implementation of end user local area networks (LANs) for CD-ROMs has irrevocably altered the nature and depth of end user public services. A number of service related issues have arisen as significant factors in the planning and implementation of CD-ROM LANs, including: education and training of both users and library staff; and users' perceptions of and satisfaction with the CD-ROM LAN. Focuses on these concerns from the perspective of the reference department's first year experiences with the operation of the CD-ROM LAN in the Joan and Donald Axinn Library, Hofstra University, Long Island. Reports the results of a survey of users' perceptions of and attitudes towards a variety of issues concerning their use of the CD-ROM LAN
