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  • × author_ss:"Chen, H."
  • × author_ss:"Hu, P.J.-H."
  • × language_ss:"e"
  1. Hu, P.J.-H.; Hsu, F.-M.; Hu, H.-f.; Chen, H.: Agency satisfaction with electronic record management systems : a large-scale survey (2010) 0.01
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    Abstract
    We investigated agency satisfaction with an electronic record management system (ERMS) that supports the electronic creation, archival, processing, transmittal, and sharing of records (documents) among autonomous government agencies. A factor model, explaining agency satisfaction with ERMS functionalities, offers hypotheses, which we tested empirically with a large-scale survey that involved more than 1,600 government agencies in Taiwan. The data showed a good fit to our model and supported all the hypotheses. Overall, agency satisfaction with ERMS functionalities appears jointly determined by regulatory compliance, job relevance, and satisfaction with support services. Among the determinants we studied, agency satisfaction with support services seems the strongest predictor of agency satisfaction with ERMS functionalities. Regulatory compliance also has important influences on agency satisfaction with ERMS, through its influence on job relevance and satisfaction with support services. Further analyses showed that satisfaction with support services partially mediated the impact of regulatory compliance on satisfaction with ERMS functionalities, and job relevance partially mediated the influence of regulatory compliance on satisfaction with ERMS functionalities. Our findings have important implications for research and practice, which we also discuss.
  2. Hu, P.J.-H.; Lin, C.; Chen, H.: User acceptance of intelligence and security informatics technology : a study of COPLINK (2005) 0.01
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    Abstract
    The importance of Intelligence and Security Informatics (ISI) has significantly increased with the rapid and largescale migration of local/national security information from physical media to electronic platforms, including the Internet and information systems. Motivated by the significance of ISI in law enforcement (particularly in the digital government context) and the limited investigations of officers' technology-acceptance decisionmaking, we developed and empirically tested a factor model for explaining law-enforcement officers' technology acceptance. Specifically, our empirical examination targeted the COPLINK technology and involved more than 280 police officers. Overall, our model shows a good fit to the data collected and exhibits satisfactory Power for explaining law-enforcement officers' technology acceptance decisions. Our findings have several implications for research and technology management practices in law enforcement, which are also discussed.