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Chu, F.T.: Framing reference encounters (1996) 0.00
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Abstract

In meeting library users, reference librarians often must deal with not only a reference question but library and organizational policies. Presents 4 frames (scenarios) described by Lee G. Bolman and Terrence E. Deal (in: Reframing organizations: artistry, choice and leadership, San Francisco: Jossey-Bass 1991) that can be used to understand reference encounters and provide possible solutions. The structural frames uses rationality to establish formal procedures and boundaries. The human resource frame is based on the satisfaction of needs in motivating people. The political frame assumes scarce resources and competition for allocation of those resources. The symbolic frame tries to assign meaning to work and mediates among differing realities. Each provides a limited view but, taken together, they can present a holistic view of scenarios, problems and solutions

Type

a
Chu, F.T.: Reference service and bounded rationality : helping students with research (1994) 0.00
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Abstract

In university library reference service librarians often get ambiguous questions to which they try to give appropriate answers. Because of limitations on resources, time, mental capability for information processing, and other factors, the decision-making process involved in answering a reference question becomes bounded by the rationality of these constraints. Entering into this process is the ambiguous nature of good and acceptable answers according to students. This paper is based on Herbert Simon's ideas on bounded rationality and fuzzy sets as discussed by L.A. Zadeh

Type

a