Coleman, V.: Tiered reference services : a survey (1998)
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- Abstract
- Describes the concise user surveys deployed at the library of Texas A&M University to elicit user feedback on the 'tiered' (i.e. as provided in different areas, information desk, reference desk, database room) reference service. Discusses how the data from the surveys was analyzed and the results found. Notes the ways in which the service has been modified to better meet customers' expectations, as a result of the surveys
