Manzo, B.; Cooksey, E.: 'Panic is setting in' : reference desk logs are revealing (1996)
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- Abstract
- To keep a reference desk running smoothly, effective means of staff communication are essential. One of the simplest ways for staff members to keep each other informed about departmental affairs is through the use of a reference desk log. Entries from the logs of 2 contrasting academic libraries reveal that while each library has its own unique character, they also have much in common. The libraries in question are those of the College of William and Mary, Virginia, and of Georgia State University
