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Abstract

This research reports on qualitative interviews with 31 participants who are Irish parents, identify as lesbian, gay, bisexual, queer (LGBQ), and who expressed difficulty in the process of obtaining birth certificates for their children. Our aim was to use personal information management (PIM) and personal digital archiving (PDA) as a lens to explore the invisible work that the Irish government requires of a sexual minority parent group to obtain "equal" treatment in the birth registration and birth certificate process. Our findings suggest overlap with existing information behavior research (IB) that explore invisible information work, IB as a burden, information marginalization, information vulnerability, and information overload, and the everyday in IB. We propose a new framework: personal information burden (PIM-B) which is characterized by additional PIM activities, negative affect, lack of identity self extension to the personal information, and additional information seeking. We propose that a PIM-B may be used as an indicator of inequality in future research.

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Abstract

This paper explores the use of Fisher and Tronto's four phases of ethics of care (caring about, taking care of, caregiving, and care receiving) to three personal information management (PIM) frameworks, with a focus on PIM maintaining. The author argues that ethics of care can provide a theoretical foundation for PIM by using the four phases of caring to develop a perspective of PIM as a caring process using the categories of PIM as self-care and PIM as caring for others. The paper begins by reviewing Fisher and Tronto's ethics of care, cites research in related fields that have applied ethics of care, and then describes how ethics of care could be applied to PIM research. To conclude, the author offers suggestions for how ethics of care can be applied to future PIM research in the following areas: better understand the motivations for PIM; the ways in which PIM can contribute to the social concepts of equality, justice, and trust and how social institutions can facilitate "good" PIM.