Search (7 results, page 1 of 1)

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Abstract

Marketing professionals' work activities are heavily reliant on access to and the use of large amounts of quality information. This study aims to examine the information journey experienced by marketing professionals, including task-driven information seeking, information judgments, information use, and information sharing, from a more contextualized and holistic viewpoint. The information journey presents a more comprehensive picture of user-information interaction than is usually offered in the literature. Using a diary method and post-diary in-depth interviews, data consisting of 1,198 diary entries relating to 101 real work tasks were collected over a period of 5 work days. The data were used to ascertain characteristics of the stages of marketing professionals' information journeys as well as the relationships between them. Five stages of the information journey, including determining the need for work task-generated information, seeking such information, judging and evaluating the information found, making sense of and using the obtained information, and sharing the obtained or assembled information, were identified. The information journey also encompassed types of gaps and gap-bridge techniques that occurred during information seeking and use. Based on the empirical findings, an information journey model was developed. The implications for information systems design solutions that enable different stages of the information journey to be linked together are also discussed.

Date

22. 8.2014 16:57:34

Source

Journal of the Association for Information Science and Technology. 65(2014) no.9, S.1850-1869

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Abstract

Limited research has investigated the role of multitasking, cognitive coordination, and cognitive shifts during web search. Understanding these three behaviors is crucial to web search model development. This study aims to explore characteristics of multitasking behavior, types of cognitive shifts, and levels of cognitive coordination as well as the relationship between them during web search. Data collection included pre- and postquestionnaires, think-aloud protocols, web search logs, observations, and interviews with 42 graduate students who conducted 315 web search sessions with 221 information problems. Results show that web search is a dynamic interaction including the ordering of multiple information problems and the generation of evolving information problems, including task switching, multitasking, explicit task and implicit mental coordination, and cognitive shifting. Findings show that explicit task-level coordination is closely linked to multitasking, and implicit cognitive-level coordination is related to the task-coordination process; including information problem development and task switching. Coordination mechanisms directly result in cognitive state shifts including strategy, evaluation, and view states that affect users' holistic shifts in information problem understanding and knowledge contribution. A web search model integrating multitasking, cognitive coordination, and cognitive shifts (MCC model) is presented. Implications and further research also are discussed.

Source

Journal of the American Society for Information Science and Technology. 62(2011) no.8, S.1446-1472

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Series

Special issue: Paradigm shift in the field of information

Source

Journal of the Association for Information Science and Technology. 72(2021) no.10, S.1217-1222

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Abstract

While there is a considerable amount of interest in information and communication technologies for development (ICT4D) in the Indigenous communities, it remains limited to those who can afford it and have the skills and knowledge to implement the technology and access appropriate digital tools. Hence, Indigenous communities are continually stigmatized as marginalized, leading to a cultural misrepresentation of histories that affects the continuing information disparity between Indigenous and Western knowledge systems, particularly the insufficient technology infrastructure designed for traditional users. In this article, ICT4D was conceptualized as a digital platform to support Senior Ngarrindjeri Elder Aunty Ellen Trevorrow in continuing her practice of weaving and storytelling throughout the pandemic. In this context, the community-based participatory research (CBPR) principles within the structure of video ethnography were qualitatively designed to implement the ICT4D project culturally and ethically. Video recordings, image data, transcriptions, and the Ngarrindjeri ICT4D Pondi (Murray Cod) framework were embedded to justify the findings and the aim of illustrating Aunty Ellen's knowledge-sharing process to online learners. Likewise, the results demonstrate the positive and negative impact of COVID-19 on the continuity and orality of Aunty Ellen's cultural stories and practices. The future continuity of Aunty Ellen's knowledge ought to consider the inconsistency of technological infrastructure in regional areas, her waning health, and the interconnectedness of oral expertise, which often pose challenges. This study is a small step toward a better understanding of the value of oral knowledge; emphasizing the creation of e-learning weaving instructional videos is valuable for future digital management of Indigenous knowledge relevant to LIS.

Source

Journal of the Association for Information Science and Technology. 74(2023) no.12, S.1449-1462

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Abstract

People search for information and experiences and seek meaning as a common reaction to new life challenges. There is little knowledge about the interactions through which experiential information is acquired, and how such interactions are meaningful to an information seeker. Through a qualitative content analysis of 992 posts in an online forum, this study investigated lesbian, gay, bisexual, transgender, intersex, queer/questioning, asexual (LGBTQIA+) individuals' online information interactions and meaning-making with peers during their life transitions of identity construction. Our analysis reveals LGBTQIA+ people's life challenges across three transition stages (being aware of, exploring, and living with a new identity). Three main types of online peer interactions were identified within: cognitive, affective, and situational peer interactions. We found that online peer interactions are not only a type of information source that LGBTQIA+ individuals use to acquire understanding about themselves but a unique space for transformation learning and meaning-making where they share self-examination and reflection, conduct assessments and assumptions, and obtain strength and skills to initiate and adapt life transitions. The findings have theoretical contributions to the development of information behavior models of transitions and practical implications on providing information services that support LGBTQIA+ individuals' meaning-making during the life transition.

Source

Journal of the Association for Information Science and Technology. 75(2023) no.1, S.24-42

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Abstract

With the rapid development of information and communication technologies, people are increasingly referring to web information to assist in their travel planning and decision making. Research shows that people conduct collaborative information searches while planning their travel activities online. However, little is known in depth about tourists' online collaborative search. This study examines tourists' collaborative information search behavior in detail, including their search stages, online search strategies, and information flow breakdowns. The data for analysis included pre- and postsearch questionnaires, web search and chat logs, and postsearch interviews. A model of tourist collaborative information retrieval was developed. The model identified collaborative planning, collaborative information searching, sharing of information, and collaborative decision making as four stages of tourists' collaborative search. The results show that tourists collaborated by planning their search strategies, dividing search tasks into subtasks and allocating workload, using search queries and URL links recommended by teammates, and discussing search results together. Related personal knowledge and experiences appeared important in trip planning and collaborative information search. During the collaborative search, tourists also encountered various information flow breakdowns in different search stages. These were classified and their effects on collaborative information search were reported. Implications for system design in support of collaborative information retrieval in travel contexts are also discussed.

Source

Journal of the Association for Information Science and Technology. 66(2015) no.11, S.2285-2303

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Source

Journal of the Association for Information Science and Technology. 74(2023) no.12, S.1345-1349