Falconer, J.: ¬The business pattern : a new tool for organizational knowledge capture and reuse (1999)
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- Abstract
- Among the failings of the `knowledge management' discipline to date has been a narrow and parochial view of the `problem', one which focuses a very large part of its efforts on enabling technology, and then does a relatively poor job in that domain. The two overriding issues that have been neglected are, first, to hold the importance of both reified artefacts and participative interaction in balance, and, second, to understand that encapsulating wisdom is not particularly well served by attempting to translate tacit knowledge into explicit, if such a thing were even partly efficacious; possibly, though, explicit-knowledge artefacts can make iconic/semiotic reference to the collective tacit wisdom they represent. With this in mind, this paper examines an emerging shared metaphor, the business pattern, in the context of the encapsulation of wisdom. The paper provides some background on the concept of patterns as evolved from influential precursors, through the seminal work of Alexander, makes appropriate comparison to other approaches, and makes specific reference to its application in (object-oriented) systems analysis and design through the work of several key proponents. In the organizational context the work on patterns is still nascent, problematically the product of an overeducated few, and has yet to shake off an IT-derived or simplistic-organizational-model focus which is inherent in the patterns set down to date. This paper discusses the next logical evolution into `business patterns', and offers a more fully-realized template to illustrate the intent and to provide a framework for future development. It also provides a prototypical example of a documented business pattern using the framework discussed. The paper concludes with a brief discussion of intended and recommended future work, giving particular focus to the next evolutionary steps and to specific disciplines which have a crucial role to play in this important research area
