Fine, S.: Librarians and the art of helping (1998)
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- Abstract
- Explores the relationship between counselling theory and practice and the helping role of librarianship. The thesis is that in this information intensive environment, the art of helping a user define and clarify the right problem is more crucial than ever before. Emphasis is on the beliefs that underlie the counselling role and the behaviours that allow the user to move from the reference question to the real problem. Presents and analyzes examples of non helpful and helpful responses
