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Abstract

Trust in information is developing into a vitally important topic as the Internet becomes increasingly ubiquitous within society. Although many discussions of trust in this environment focus on issues like security, technical reliability, or e-commerce, few address the problem of trust in the information obtained from the Internet. The authors assert that there is a strong need for theoretical and empirical research on trust within the field of information science. As an initial step, the present study develops a model of trust in digital information by integrating the research on trust from the behavioral and social sciences with the research on information quality and human- computer interaction. The model positions trust as a key mediating variable between information quality and information usage, with important consequences for both the producers and consumers of digital information. The authors close by outlining important directions for future research on trust in information science and technology.

Type

a

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Abstract

Information technology designers and users are generally treated as interacting yet distinct groups. Although approaches such as participatory design attempt to bring these groups together, such efforts are viewed as temporary and restricted to a specific knowledge domain where users can share key information and insights with designers. The author explores case studies that point to a different situation, role hybridization. Role hybridization focuses an the ability of individuals to shift from one knowledge domain to another, thus allowing for simultaneous membership within two otherwise distinct social worlds. While some studies focus an the ability of designers to act as users, this study focuses an the opposite situation, users who become designers. Interview and participant observation data is used to explore hybrid user-designers in two case studies: frog dissection simulations used in K-12 biology education and human anatomy simulations used in medical education. Hybrid users as designers are one part of a larger design-use interface, illustrating the mutually constructive relationship between the activities of information technology design and use. Users as designers also challenge the traditional power relationship between designers and users, leading to a novel and exciting form of user-centered design.

Type

a