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Abstract

Trust in information is developing into a vitally important topic as the Internet becomes increasingly ubiquitous within society. Although many discussions of trust in this environment focus on issues like security, technical reliability, or e-commerce, few address the problem of trust in the information obtained from the Internet. The authors assert that there is a strong need for theoretical and empirical research on trust within the field of information science. As an initial step, the present study develops a model of trust in digital information by integrating the research on trust from the behavioral and social sciences with the research on information quality and human- computer interaction. The model positions trust as a key mediating variable between information quality and information usage, with important consequences for both the producers and consumers of digital information. The authors close by outlining important directions for future research on trust in information science and technology.

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Abstract

Governmental and organizational policy increasingly claims to be data-driven, data-informed, or knowledge-driven. We explore the data practices of local governments and nonprofits a seeking to end homelessness in the City of Austin. Drawing on 31 interviews with stakeholders, alongside the reflections and experiences of our interdisciplinary, cross-sector collaborative team, we consider the role of data in guiding and informing interventions and policy regarding homelessness. Ending homelessness is a particularly challenging scenario for intervention, with increasing politicization, changing circumstances, and needing rapid intervention to reduce harm. In exploring some implications of data science "in the wild" as it is deployed, understood, and supported within the Travis County Continuum of Care (CoC), we analyze how data-intensive work connects and engages across disciplinary boundaries. Furthermore, we consider how data science and the iField can collaborate in addressing complex, social problems as advisors and partners with invested organizations.

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Abstract

Information technology designers and users are generally treated as interacting yet distinct groups. Although approaches such as participatory design attempt to bring these groups together, such efforts are viewed as temporary and restricted to a specific knowledge domain where users can share key information and insights with designers. The author explores case studies that point to a different situation, role hybridization. Role hybridization focuses an the ability of individuals to shift from one knowledge domain to another, thus allowing for simultaneous membership within two otherwise distinct social worlds. While some studies focus an the ability of designers to act as users, this study focuses an the opposite situation, users who become designers. Interview and participant observation data is used to explore hybrid user-designers in two case studies: frog dissection simulations used in K-12 biology education and human anatomy simulations used in medical education. Hybrid users as designers are one part of a larger design-use interface, illustrating the mutually constructive relationship between the activities of information technology design and use. Users as designers also challenge the traditional power relationship between designers and users, leading to a novel and exciting form of user-centered design.

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Abstract

Information and communication technology (ICT) has increasingly important implications for our everyday lives, with the potential to both solve existing social problems and create new ones. This article focuses on one particular group of ICT professionals, computational modelers, and explores how these ICT professionals perceive their own societal responsibilities. Specifically, the article uses a mixed-method approach to look at the role of professional codes of ethics and explores the relationship between modelers' experiences with, and attitudes toward, codes of ethics and their values. Statistical analysis of survey data reveals a relationship between modelers' values and their attitudes and experiences related to codes of ethics. Thematic analysis of interviews with a subset of survey participants identifies two key themes: that modelers should be faithful to the reality and values of users and that codes of ethics should be built from the bottom up. One important implication of the research is that those who value universalism and benevolence may have a particular duty to act on their values and advocate for, and work to develop, a code of ethics.