Ford, N.; Ford, R.: Towards a cognitive theory of information accessing : an empirical study (1993)
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- Abstract
- Reports on a project which aimed to simulate querying of an ideal system which could respond to any kind of questioning phrased in any way. 30 users accessed a system the knowledge base of which (unknown to them) included 2 human experts. The interactions between users and the system were logged and analyzed. The results reveal different information accessing strategies linked to individual user characteristics and retrieval effectiveness. Discusses implication for the design of improved information retrieval systems
