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Gläser, C.: Elektronischer Auskunftsdienst im Echtzeitbetrieb : Chatangebote in anglo-amerikanischen Bibliotheken - Möglichkeiten der Übertragbarkeit auf deutsche Bibliotheken (2002)
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Gläser, C.: ¬Die Bibliothek als Lernort : neue Servicekonzepte (2008)
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