Search (1 results, page 1 of 1)

  • × author_ss:"Goh, T.N."
  • × theme_ss:"Suchmaschinen"
  • × year_i:[1990 TO 2000}
  1. Xie, M.; Wang, H.; Goh, T.N.: Quality dimensions of Internet search engines (1998) 0.01 
    0.0069712265 = product of:
  0.055769812 = sum of:
    0.055769812 = weight(_text_:studies in 3276) [ClassicSimilarity], result of:
      0.055769812 = score(doc=3276,freq=2.0), product of:
        0.15812531 = queryWeight, product of:
          3.9902744 = idf(docFreq=2222, maxDocs=44218)
          0.03962768 = queryNorm
        0.35269377 = fieldWeight in 3276, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.9902744 = idf(docFreq=2222, maxDocs=44218)
          0.0625 = fieldNorm(doc=3276)
  0.125 = coord(1/8)
    Abstract
    Reviews the most common Internet search engines: AltaVista; Excite; InfoSeek; Lycos; HotBot and WebCrawler, focusing on the existing comparative studies of the search engines. Views the quality dimensions of the search engines, based on a SERVQUAL framework, in order to approach the problem from the users' viewpoint. Identifies and groups the most important quality expectations of users into 5 quality dimensions, using the SERVQUAL model: tangibles; reliability; responsiveness; assurance; and empathy