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  • × author_ss:"Hartmann, S."
  • × type_ss:"x"
  • × year_i:[2000 TO 2010}
  1. Hartmann, S.: Inhaltliche Erschließung einer Call-Center-Datenbank : Konzeptentwicklung für die Kundentelefon-Wissensdatenbank der Deutschen Post AG (KT-WEB 2.0) (2005) 0.00 
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