Hartmann, S.: Inhaltliche Erschließung einer Call-Center-Datenbank : Konzeptentwicklung für die Kundentelefon-Wissensdatenbank der Deutschen Post AG (KT-WEB 2.0) (2005)
0.00
0.0017149168 = product of:
0.0034298336 = sum of:
0.0034298336 = product of:
0.006859667 = sum of:
0.006859667 = weight(_text_:s in 3053) [ClassicSimilarity], result of:
0.006859667 = score(doc=3053,freq=4.0), product of:
0.057684682 = queryWeight, product of:
1.0872376 = idf(docFreq=40523, maxDocs=44218)
0.053056188 = queryNorm
0.118916616 = fieldWeight in 3053, product of:
2.0 = tf(freq=4.0), with freq of:
4.0 = termFreq=4.0
1.0872376 = idf(docFreq=40523, maxDocs=44218)
0.0546875 = fieldNorm(doc=3053)
0.5 = coord(1/2)
0.5 = coord(1/2)
- Pages
- 65 S. + CD