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Heckner, M.: Tagging, rating, posting : studying forms of user contribution for web-based information management and information retrieval (2009)
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- Content
- The Web of User Contribution - Foundations and Principles of the Social Web - Social Tagging - Rating and Filtering of Digital Resources Empirical Analysisof User Contributions - The Functional and Linguistic Structure of Tags - A Comparative Analysis of Tags for Different Digital Resource Types - Exploring Relevance Assessments in Social IR Systems - Exploring User Contribution Within a Higher Education Scenario - Summary of Empirical Results and Implications for Designing Social Information Systems User Contribution for a Participative Information System - Social Information Architecture for an Online Help System
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Heckner, M.; Wolff, C.: Wissensmanagement mit Social Software : Editorial (2009)
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- Abstract
- In the introduction for this special issue we briefly review the development of social software, contrasting it with earlier group-based computer applications like groupware and computer- supported cooperative work. The contributions selected span a wide range starting from reflections on informality as a key property of social software. Case studies give details on using wikis for knowledge management and the influence of choosing a specific wiki engine. The transformation problem for non-digital information services is discussed in the context of a large research institute. More recent types of social systems and their potential use for knowledge management are discussed for microblogs as well as semantic wiki systems. Finally, an overview study gives information on the intensity of social software usage for customer communications in large European companies.
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Heckner, M.; Mühlbacher, S.; Wolff, C.: Tagging tagging : a classification model for user keywords in scientific bibliography management systems (2007)
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