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Hepworth, M.: ¬A framework for understanding user requirements for an information service : defining the needs of informal carers (2004)
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- Journal of the American Society for Information Science and Technology. 55(2004) no.8, S.695-708
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Hepworth, M.: Knowledge of information behaviour and its relevance to the design of people-centred information products and services (2007)
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- Journal of documentation. 63(2007) no.1, S.33-56