Hepworth, M.: Knowledge of information behaviour and its relevance to the design of people-centred information products and services (2007)
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- Abstract
- Purpose - The purpose of this paper is first to highlight some of the social phenomena that are driving the design of people-centred information solutions; second, to develop a broad ontology of information behaviour research that serves to identify factors that should be taken into account when designing such solutions. Finally, the author illustrates how this knowledge is being applied in the design of people-centred inclusive information products and services. Design/methodology/approach - The author draws on the information behaviour literature to highlight key drivers and to develop and illustrate the ontological framework. The significance of this framework is then demonstrated by providing examples of how this knowledge has been applied in the design of people-centred inclusive information products and services. Research limitations/implications - This is a conceptual paper and based on the informed, subjective analysis of previous research. However, relating theory to practice does provide an indication of the validity of this conception of one's knowledge of information behaviour to people-centred design. Originality/value - The paper helps to provide an overview of information behaviour research, the nature of the domain and the levels of abstraction. The article also makes a direct link between the theoretical world of information behaviour research and the empirical world of people-centred design. Hence, it also presents a case for the importance of the body of knowledge that people in information science refer to as information behaviour.
- Footnote
- Beitrag in einem Themenheft "Human information behavior"
- Type
- a
Hepworth, M.: ¬A framework for understanding user requirements for an information service : defining the needs of informal carers (2004)
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- Abstract
- The aim of this research was to develop a conceptual framework that would help to collect and understand the information needs of a target community. Even though many information behavior frameworks already exist, they tend to focus an different aspects of the person and their interaction with information. It was proposed that a synthesis of the existing frameworks could lead to one comprehensive framework. Previous research was analyzed and an initial framework defined. It was piloted, adapted, and then applied to data an informal carers, who are people caring for another person, generally a relative, for more than 14 hours per week, and who are not paid for it. The data stemmed from 60 interviews that were transcribed and coded. This paper presents the data an informal carers and their information experience using the final framework. It serves to demonstrate how the framework sensitizes the researcher to certain types of significant data, enables the organization of the data, indicates the relationships between different types of data, and, overall, helps to provide a rich picture of the target community's information needs. In conclusion, the paper discusses the differences and advantages of the framework in relation to previous work, the limitations of the study, and possible further research.
- Source
- Journal of the American Society for Information Science and Technology. 55(2004) no.8, S.695-708
- Type
- a
