Search (4 results, page 1 of 1)

  • × author_ss:"Hertzum, M."
  • × year_i:[2010 TO 2020}
  1. Hertzum, M.; Hansen, P.: Empirical studies of collaborative information seeking : a review of methodological issues (2019) 0.00 
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    Abstract
    Purpose Information seeking is often performed in collaborative contexts. The research into such collaborative information seeking (CIS) has been proceeding since the 1990s but lacks methodological discussions. The purpose of this paper is to analyze and discuss methodological issues in existing CIS studies. Design/methodology/approach The authors systematically review 69 empirical CIS studies. Findings The review shows that the most common methods of data collection are lab experiments (43 percent), observation (19 percent) and surveys (16 percent), that the most common methods of data analysis are description (33 percent), statistical testing (29 percent) and content analysis (19 percent) and that CIS studies involve a fairly even mix of novice, intermediate and specialist participants. However, the authors also find that CIS research is dominated by exploratory studies, leaves it largely unexplored in what ways the findings of a study may be specific to the particular study setting, appears to assign primacy to precision at the expense of generalizability, struggles with investigating how CIS activities extend over time and provides data about behavior to a larger extent than about reasons, experiences and especially outcomes. Research limitations/implications The major implication of this review is its identification of the need for a shared model to which individual CIS studies can contribute in a cumulative manner. To support the development of such a model, the authors discuss a model of the core CIS process and a model of the factors that trigger CIS. Originality/value This study assesses the current state of CIS research, provides guidance for future CIS studies and aims to inspire further methodological discussion.
    Type
    a
  2. Hertzum, M.: Breakdowns in collaborative information seeking : a study of the medication process (2010) 0.00 
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    Abstract
    Collaborative information seeking is integral to many professional activities. In hospital work, the medication process encompasses continual seeking for information and collaborative grounding of information. This study investigates breakdowns in collaborative information seeking through analyses of the use of the electronic medication record adopted in a Danish healthcare region and of the reports of 5 years of medication incidents at Danish hospitals. The results show that breakdowns in collaborative information seeking is a major source of medication incidents, that most of these breakdowns are breakdowns in collaborative grounding rather than information seeking, that the medication incidents mainly concern breakdowns in the use of records as opposed to oral communication, that the breakdowns span multiple degrees of separation between clinicians, and that the electronic medication record has introduced risks of new kinds of breakdown in collaborative information seeking. In working to prevent and recover from breakdowns in the seeking and sharing of information a focus on collaborative information seeking will point toward collaborative, organizational, and systemic reasons for breakdown and areas for improvement, rather than toward individual error.
    Type
    a
  3. Hertzum, M.: Expertise seeking : a review (2014) 0.00 
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    Abstract
    Expertise seeking is the activity of selecting people as sources for consultation about an information need. This review of 72 expertise-seeking papers shows that across a range of tasks and contexts people, in particular work-group colleagues and other strong ties, are among the most frequently used sources. Studies repeatedly show the influence of the social network - of friendships and personal dislikes - on the expertise-seeking network of organisations. In addition, people are no less prominent than documentary sources, in work contexts as well as daily-life contexts. The relative influence of source quality and source accessibility on source selection varies across studies. Overall, expertise seekers appear to aim for sufficient quality, composed of reliability and relevance, while also attending to accessibility, composed of access to the source and access to the source information. Earlier claims that seekers disregard quality to minimise effort receive little support. Source selection is also affected by task-related, seeker-related, and contextual factors. For example, task complexity has been found to increase the use of information sources whereas task importance has been found to amplify the influence of quality on source selection. Finally, the reviewed studies identify a number of barriers to expertise seeking.
    Type
    a
  4. Hertzum, M.; Hyldegård, J.S.: Information seeking abroad : an everyday-life study of international students (2019) 0.00 
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    Abstract
    Purpose The purpose of this paper is to investigate how four international students at a Danish university cope with their study-related and everyday information needs, behaviorally as well as affectively, and how their information seeking blends with their cross-cultural adaptation. Design/methodology/approach Each of the four participants contributed ten diaries and took part in three interviews during the first semester of their stay. Findings International students' information needs and seeking behavior are shaped by their host university but also by cross-cultural, personal and situational issues. While the cross-cultural issues set international students apart from domestic students, the personal and situational issues create individual differences that call for more individually tailored support. The studied international students lacked information about both study-related and everyday issues. These two types of issues were intertwined and experienced as equally stressful. However, study-related information needs were more important, whereas everyday information needs were more difficult to resolve. In addition, participants tended to feel on their own when it came to finding needed information, but studying abroad also had elements of personal growth in meeting life's challenges. Research limitations/implications More participants are needed to investigate how international students' information seeking evolves over time. Originality/value This study contributes detailed information about international students' study-related and everyday information seeking during their first semester abroad. The study has implications for everyday-life studies of international students' information behavior and the international classroom in general.
    Type
    a

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