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Hoffmann, B.: Auswahlbibliographie zur Theorie und Praxis des Auskunftsdienstes (1978)
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- S.138-159
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Hoffmann, B.: Auskunftstätigkeit im Dienste des Leihverkehrs (1978)
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- S.57-73
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Hoffmann, B.: Professionalität für kundenorientierte Dienstleistungen : Bibliographie, Auskunft und Informationsvermittlung in der bibliothekarischen Ausbildung (1994)
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- S.122-138