Becker, U.; Daniel, F.; Schmid, C.; Toma, J.; Kähler, U.; Hommes, K.P.: ¬Die ÖB geht ans Internet : aktuelle Probleme (1998)
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- Weiter auf dem Weg zur virtuellen Bibliothek! Kundenservice zwischen Quantität und Qualität. 3. INETBIB-Tagung vom 4.-6. März 1998 in Köln. 2., erw. Aufl. Hrsg.: B. Jedwabski u. J. Nowak
