Search (2 results, page 1 of 1)

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Abstract

Information searching in practice seldom is an end in itself. In work, work task (WT) performance forms the context, which information searching should serve. Therefore, information retrieval (IR) systems development/evaluation should take the WT context into account. The present paper analyzes how WT features: task complexity and task types, affect information searching in authentic work: the types of information needs, search processes, and search media. We collected data on 22 information professionals in authentic work situations in three organization types: city administration, universities, and companies. The data comprise 286 WTs and 420 search tasks (STs). The data include transaction logs, video recordings, daily questionnaires, interviews. and observation. The data were analyzed quantitatively. Even if the participants used a range of search media, most STs were simple throughout the data, and up to 42% of WTs did not include searching. WT's effects on STs are not straightforward: different WT types react differently to WT complexity. Due to the simplicity of authentic searching, the WT/ST types in interactive IR experiments should be reconsidered.

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Abstract

In this article the authors look at the prescriptions advocated by Web search textbooks in the light of a selection of empirical data of real Web information search processes. They use the strategy of disjointed incrementalism, which is a theoretical foundation from decision making, to focus an how people face complex problems, and claim that such problem solving can be compared to the tasks searchers perform when interacting with the Web. The findings suggest that textbooks an Web searching should take into account that searchers only tend to take a certain number of sources into consideration, that the searchers adjust their goals and objectives during searching, and that searchers reconsider the usefulness of sources at different stages of their work tasks as well as their search tasks.