Lykke, M.; Løkkegaard, S.; Jantzen, C.: Experience-oriented knowledge organisation for the transference of scientific knowledge from universities to SMEs (2018)
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- Abstract
- Transferring scientific knowledge between universities and industry is known to be problematic, specifically for small and medium-sized enterprises (SMEs) that have limited resources and absorption capacity. A variety of channels is used for knowledge transfer. These include what is commonly referred to as generic pathways (e.g., scientific publications) and relational pathways (e.g., faculty consulting). The purpose of this research is to extend our knowledge about the design of knowledge organization for a generic pathway interface providing access to scientific knowledge in a research information management system. The analysis focuses on how to meet the characteristics of SMEs in the design and organisation of the subject terms and annotations in the navigation and searching system. The design is based on findings from a qualitative analysis of eight SMEs and on principles of experience design. Experience design was applied, because the classical KO design qualities seem not to be comprehensive goals for knowledge organisation for a generic pathway interface. The SMEs need guidance, encouragement, and inspiration. Experience designs are designs that have been created to provoke changes in a user's state and behaviour by engaging this user emotionally and cognitively. The paper provides examples and discusses the outcome of the experience dimensions.
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