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Abstract

Purpose - The purpose of this paper is to illustrate issues surrounding Web 2.0 technologies and their relevance to libraries by general discussion and examples from library practice. Design/methodology/approach - A broad narrative account of Web 2.0 developments combined with illustrations of how one library in particular reacted to these developments. Findings - It was found that all libraries need to evolve a Web 2.0 strategy to promote this aspect of their services, but that they will need to devise solutions to specific problems as part of this strategy. These include the range of Web 2.0 platforms that are on offer and the authentication and workload issues associated with this diversity. A single, unified library system-based approach to Web 2.0 is offered as a viable alternative to using disparate external services. Research limitations/implications - This paper does not resolve the difference between a multi-platform Web 2.0 strategy and the single, unified library system-based approach, although a preference for the systems-based approach is suggested. The relative strengths and weaknesses of these two approaches is worthy of further research. Practical implications - At the level of practice, this viewpoint article offers two alternative Web 2.0 strategies which can be applied quite readily in everyday library work. Originality/value - This paper tries to offer a clear range of options for librarians interested in pursuing Web 2.0 services, facilitating successful service enhancement in the working library.

Type

a

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Abstract

Purpose - Argues that the internet has an important contribution to make to the improvement of the democratic process, but that this contribution can only be effective with advocacy and support from information professionals and educators; the cultivation of eLiteracy by such information professionals and educators is vital in delivering the democratic potential of the internet. Design/methodology/approach - An opinion piece based on current and recent trends in thinking about digital citizenship, the internet and democracy. Findings - Hopeful initial visions of the impact of internet technologies on democracy have been shown to be in some ways too optimistic. Many of the most notable social impacts of the internet on our collective well-being have been harmful. The cultivation of eLiteracy as a democratic attribute of citizenship should enable us to make the most of the social beneficent potential of the networks. Research limitations/implications - Purely an expression of belief about what may prove to be the likely social and political benefits of promoting eLiteracy as an aspect of enhanced citizenship. Offers potential for exploration via more in-depth research. Practical implications - Opens up an optimistic social and political purpose to the cultivation of eLiteracy in a broad mass of citizens. Originality/value - Affirms an optimistic view of the democratic potential of the internet, but makes it clear that this potential will not emerge of its own accord. Citizens must engage intelligently with the social and political issues raised by the internet, in particular with the issue of how the new media enable the electorate to conduct dialogue with government. Information professionals have a particular civic duty to be aware of the democratic significance of their promotion of information literacy and, more specifically, of eLiteracy.

Type

a