Jurison, J.: ¬The role of information systems in total quality management (1994)
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- Abstract
- Presents a conceptual model for describing the role of information systems in a total quality management (TQM) organization and contrasts it with one for a traditional business firm. The model, based on systems theory, provides a framework for understanding the principles of TQM and their effects on information systems. Suggests that TQM introduces changes in the firm's feedback loop and creates new requirements for the information system function. The TQM model is also used to analyze and compare TQM with business engineering
