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author_ss:"Kantor, P.B."
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author_ss:"Saracevic, T."
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language_ss:"e"
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theme_ss:"Informationsdienstleistungen"
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Saracevic, T.; Kantor, P.B.: Studying the value of library and information services : Part I: Establishing a theoretical framework (1997)
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Saracevic, T.; Kantor, P.B.: Studying the value of library and information services : Part II: Methodology and taxonomy (1997)
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