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Elzy, C.; Nourie, A.; Lancaster, F.W.; Joseph, K.M.: Evaluating reference service in a large academic library (1991)
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Su, S.-F.; Lancaster, F.W.: Evaluation of expert systems in reference service applications (1995)
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- Elzy, C. 1
- Joseph, K.M. 1
- Nourie, A. 1
- Su, S.-F. 1