Lanier, D.; Wilkins, W.: Ready reference via the Internet (1994)
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- Abstract
- As Internet resources have become increasingly available, reference librarians have begun to use the information Internet to provide ready reference services to users. There are many benefits in using the Internet in this fashion but there are also some real costs involved. Use of the Internet is likely to have implications for the nature of ready reference itself. While encouraging greater use of the Internet for ready reference, identifies limitations and discusses reference policy and cost issues
