Larson, C.A.: ¬The electronic library and reference (1994)
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- Abstract
- Argues that the comprehensive introduction of electronic information resources into libraries has meant a considerable increase in the workload of reference and public services staff and that the staffing needs of these services have been largely ignored in the shift to electronic resources. Compares the typical amount of work and skill required to answer common user requests for information before and after the introduction of the electronic library, to exemplify the additional work in reference services in the electronic library. Lists the new or extended activities and services being carried out by usually the same number of reference/public services staff, stressing that it is the availability of staff as much as resources which will determine how well libraries survive in the elctronic age
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