Search (2 results, page 1 of 1)

  • × author_ss:"Larson, C.A."
  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. Larson, C.A.: ¬The electronic library and reference (1994) 0.01 
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    Abstract
    Argues that the comprehensive introduction of electronic information resources into libraries has meant a considerable increase in the workload of reference and public services staff and that the staffing needs of these services have been largely ignored in the shift to electronic resources. Compares the typical amount of work and skill required to answer common user requests for information before and after the introduction of the electronic library, to exemplify the additional work in reference services in the electronic library. Lists the new or extended activities and services being carried out by usually the same number of reference/public services staff, stressing that it is the availability of staff as much as resources which will determine how well libraries survive in the elctronic age
    Type
    a
  2. Larson, C.A.; Dickson, L.K.: Developing behavioral reference desk performance standards (1994) 0.00 
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    Abstract
    Discusses in detail the process used by a definitions of department in developing a customized set of behaviorally based reference standards, using goals and objectives as a framework. Standards based on observable behaviour are recommended to allow for objectivity in both peer and supervisory evaluations, to enhance morale. Includes the final reference desk performance standards developed by a medium sized academic library (Nebraska University at Omaha) using the procedure described
    Type
    a