Wilkins, J.L.H.; Leckie, G.J.: University professional and managerial staff : information needs and seeking (1997)
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- Abstract
- Reports results of a questionnaire survey of professional and managerial staff of the very large campus of the Western Ontario University to examine their work related information needs. The 3 objectives of the study were to: examine, in general, the information seeking habits of the staff; explore what role (if any) the campus library played in meeting the information needs of this group; and test the critical incident technique as a methododlogy for gaining a more detailed understanding of the interrelationships between the nature of professional and administrative work within the university setting and the information needs that arise from such work. Through personal contacts, the Internet, and departmental sources, professional staff are able to readily satisfy readily many of their daily and short term work related information needs with minimal use of the library. However, because their jobs are multifaceted and complex, these staff members frequently are engaged in longer term activities (such as project development, report writing) requiring more intensive library use, which often is perceived to be frustrating and time consuming. Discusses the implications of these findings for academic libraries generally
