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Abstract

More knowledge and a better understanding of health information seeking are necessary, especially in these unprecedented times due to the COVID-19 pandemic. Using Sonnenwald's theoretical concept of information horizons, this study aimed to uncover patterns in mothers' source preferences related to their children's health. Online surveys were completed by 851 mothers (255 US-born/US-dwelling, 300 Korean-born/US-dwelling, and 296 Korean-born/Korean-dwelling), and supplementary in-depth interviews with 24 mothers were conducted and analyzed. Results indicate that there were remarkable differences between the mothers' information source preference and their actual source use. Moreover, there were many similarities between the two Korean-born groups concerning health information-seeking behavior. For instance, those two groups sought health information more frequently than US-born/US-dwelling mothers. Their sources frequently included blogs or online forums as well as friends with children, whereas US-born/US-dwelling mothers frequently used doctors or nurses as information sources. Mothers in the two Korean-born samples preferred the World Wide Web most as their health information source, while the US-born/US-dwelling mothers preferred doctors the most. Based on these findings, information professionals should guide mothers of specific ethnicities and nationalities to trustworthy sources considering both their usage and preferences.

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Abstract

This is the first study that compares types of orientation tactics that blind and sighted users applied in their initial interactions with a digital library (DL) and the associated factors. Multiple methods were employed for data collection: questionnaires, think-aloud protocols, and transaction logs. The paper identifies seven types of orientation tactics applied by the two groups of users. While sighted users focused on skimming DL content, blind users concentrated on exploring DL structure. Moreover, the authors discovered 13 types of system, user, and interaction factors that led to the use of orientation tactics. More system factors than user factors affect blind users' tactics in browsing DL structures. The findings of this study support the social model that the sight-centered design of DLs, rather than blind users' disability, prohibits them from effectively interacting with a DL. Simultaneously, the results reveal the limitation of existing interactive information retrieval models that do not take people with disabilities into consideration. DL design implications are discussed based on the identified factors.