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Li, X.; Cox, A.; Ford, N.; Creaser, C.; Fry, J.; Willett, P.: Knowledge construction by users : a content analysis framework and a knowledge construction process model for virtual product user communities (2017)
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- Abstract
- Purpose The purpose of this paper is to develop a content analysis framework and from that derive a process model of knowledge construction in the context of virtual product user communities, organization sponsored online forums where product users collaboratively construct knowledge to solve their technical problems. Design/methodology/approach The study is based on a deductive and qualitative content analysis of discussion threads about solving technical problems selected from a series of virtual product user communities. Data are complemented with thematic analysis of interviews with forum members. Findings The research develops a content analysis framework for knowledge construction. It is based on a combination of existing codes derived from frameworks developed for computer-supported collaborative learning and new categories identified from the data. Analysis using this framework allows the authors to propose a knowledge construction process model showing how these elements are organized around a typical "trial and error" knowledge construction strategy. Practical implications The research makes suggestions about organizations' management of knowledge activities in virtual product user communities, including moderators' roles in facilitation. Originality/value The paper outlines a new framework for analysing knowledge activities where there is a low level of critical thinking and a model of knowledge construction by trial and error. The new framework and model can be applied in other similar contexts.
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Li, X.; Thelwall, M.; Kousha, K.: ¬The role of arXiv, RePEc, SSRN and PMC in formal scholarly communication (2015)
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- Date
- 20. 1.2015 18:30:22
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Su, S.; Li, X.; Cheng, X.; Sun, C.: Location-aware targeted influence maximization in social networks (2018)
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Li, X.; Zhang, A.; Li, C.; Ouyang, J.; Cai, Y.: Exploring coherent topics by topic modeling with term weighting (2018)
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Xie, H.; Li, X.; Wang, T.; Lau, R.Y.K.; Wong, T.-L.; Chen, L.; Wang, F.L.; Li, Q.: Incorporating sentiment into tag-based user profiles and resource profiles for personalized search in folksonomy (2016)
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