Stelk, R.; Lu, S.: Eight days a week : the art of reference desk scheduling (1998)
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- Abstract
- Suggests that even though the scheduling of staff at the reference desk is an indispensable element in the smotth running of the service, there has been little written on the topic. Focuses on the philosophical issues and human elements involved in such scheduling. Aspects covered include: the institutionalization of scheduling policy and procedures, the relationship between scheduler and schedule, and the management of conflicts which will inevitably occur
