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Makri, S.; Blandford, A.: Coming across information serendipitously : Part 2: A classification framework (2012)
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- Abstract
- Purpose - In "Coming across information serendipitously - Part 1: a process model" the authors identified common elements of researchers' experiences of "coming across information serendipitously". These experiences involve a mix of unexpectedness and insight and lead to a valuable, unanticipated outcome. In this article, the authors aim to show how the elements of unexpectedness, insight and value form a framework for subjectively classifying whether a particular experience might be considered serendipitous and, if so, just how serendipitous. Design/methodology/approach - The classification framework was constructed by analysing 46 experiences of coming across information serendipitously provided by 28 interdisciplinary researchers during critical incident interviews. "Serendipity stories" were written to summarise each experience and to facilitate their comparison. The common elements of unexpectedness, insight and value were identified in almost all the experiences. Findings - The presence of different mixes of unexpectedness, insight and value in the interviewees' experiences define a multi-dimensional conceptual space (which the authors call the "serendipity space"). In this space, different "strengths" of serendipity exist. The classification framework can be used to reason about whether an experience falls within the serendipity space and, if so, how "pure" or "dilute" it is. Originality/value - The framework provides researchers from various disciplines with a structured means of reasoning about and classifying potentially serendipitous experiences.
- Source
- Journal of documentation. 68(2012) no.5, S.706-724
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MacFarlane, A.; Missaoui, S.; Makri, S.; Gutierrez Lopez, M.: Sender vs. recipient-orientated information systems revisited (2022)
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- Abstract
- Purpose Belkin and Robertson (1976a) reflected on the ethical implications of theoretical research in information science and warned that there was potential for abuse of knowledge gained by undertaking such research and applying it to information systems. In particular, they identified the domains of advertising and political propaganda that posed particular problems. The purpose of this literature review is to revisit these ideas in the light of recent events in global information systems that demonstrate that their fears were justified. Design/methodology/approach The authors revisit the theory in information science that Belkin and Robertson used to build their argument, together with the discussion on ethics that resulted from this work in the late 1970s and early 1980s. The authors then review recent literature in the field of information systems, specifically information retrieval, social media and recommendation systems that highlight the problems identified by Belkin and Robertson. Findings Information science theories have been used in conjunction with empirical evidence gathered from user interactions that have been detrimental to both individuals and society. It is argued in the paper that the information science and systems communities should find ways to return control to the user wherever possible, and the ways to achieve this are considered. Research limitations/implications The ethical issues identified require a multidisciplinary approach with research in information science, computer science, information systems, business, sociology, psychology, journalism, government and politics, etc. required. This is too large a scope to deal with in a literature review, and we focus only on the design and implementation of information systems (Zimmer, 2008a) through an information science and information systems perspective. Practical implications The authors argue that information systems such as search technologies, social media applications and recommendation systems should be designed with the recipient of the information in mind (Paisley and Parker, 1965), not the sender of that information. Social implications Information systems designed ethically and with users in mind will go some way to addressing the ill effects typified by the problems for individuals and society evident in global information systems. Originality/value The authors synthesize the evidence from the literature to provide potential technological solutions to the ethical issues identified, with a set of recommendations to information systems designers and implementers.
- Source
- Journal of documentation. 78(2022) no.2, S.485-509
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Blandford, A.; Adams, A.; Attfield, S.; Buchanan, G.; Gow, J.; Makri, S.; Rimmer, J.; Warwick, C.: ¬The PRET A Rapporter framework : evaluating digital libraries from the perspective of information work (2008)
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- Source
- Information processing and management. 44(2008) no.1, S.4-21
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Pontis, S.; Kefalidou, G.; Blandford, A.; Forth, J.; Makri, S.; Sharples, S.; Wiggins, G.; Woods, M.: Academics' responses to encountered information : context matters (2016)
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- Source
- Journal of the Association for Information Science and Technology. 67(2016) no.8, S.1883-1903
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Makri, S.; Blandford, A.; Woods, M.; Sharples, S.; Maxwell, D.: "Making my own luck" : serendipity strategies and how to support them in digital information environments (2014)
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- Journal of the Association for Information Science and Technology. 65(2014) no.11, S.2179-2194
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Makri, S.; Hsueh, T.-L.; Jones, S.: Ideation as an intellectual information acquisition and use context : investigating game designers' information-based ideation behavior (2019)
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- Source
- Journal of the Association for Information Science and Technology. 70(2019) no.8, S.775-787
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Makri, S.; Turner, S.: "I can't express my thanks enough" : the "gratitude cycle" in online communities (2020)
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- Source
- Journal of the Association for Information Science and Technology. 71(2020) no.5, S.503-515
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Erdelez, S.; Makri, S.: Information encountering re-encountered : a conceptual re-examination of serendipity in the context of information acquisition (2020)
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- Source
- Journal of documentation. 76(2020) no.3, S.731-751
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Gutierrez Lopez, M.; Makri, S.; MacFarlane, A.; Porlezza, C.; Cooper, G.; Missaoui, S.: Making newsworthy news : the integral role of creativity and verification in the human information behavior that drives news story creation (2022)
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- Source
- Journal of the Association for Information Science and Technology. 73(2022) no.10, S.1445-1460
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Makri, S.; Blandford, A.; Gow, J.; Rimmer, J.; Warwick, C.; Buchanan, G.: ¬A library or just another information resource? : a case study of users' mental models of taditional and digital libraries (2007)
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- Source
- Journal of the American Society for Information Science and Technology. 58(2007) no.3, S.433-445
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Makri, S.; Blandford, A.: Coming across information serendipitously : Part 1: A process model (2012)
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- Source
- Journal of documentation. 68(2012) no.5, S.684-705
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Makri, S.: Information informing design : Information Science research with implications for the design of digital information environments (2020)
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- Journal of the Association for Information Science and Technology. 71(2020) no.11, S.1402-1412
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Makri, S.; Blandford, A.; Cox, A.L.: Investigating the information-seeking behaviour of academic lawyers : from Ellis's model to design (2008)
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- Source
- Information processing and management. 44(2008) no.2, S.613-634
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Makri, S.; Blandford, A.; Cox, A.L.: Using information behaviors to evaluate the functionality and usability of electronic resources : from Ellis's model to evaluation (2008)
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- Source
- Journal of the American Society for Information Science and Technology. 59(2008) no.14, S.2244-2267
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Makri, S.; Warwick, C.: Information for inspiration : understanding architects' information seeking and use behaviors to inform design (2010)
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- Journal of the American Society for Information Science and Technology. 61(2010) no.9, S.1745-1770
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Makri, S.; Buckley, L.: Down the rabbit hole : investigating disruption of the information encountering process (2020)
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- Journal of the Association for Information Science and Technology. 71(2020) no.2, S.127-142
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Lee, L.; Ocepek, M.G.; Makri, S.: Information behavior patterns : a new theoretical perspective from an empirical study of naturalistic information acquisition (2022)
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- Journal of the Association for Information Science and Technology. 73(2022) no.4, S.594-608
