Search (2 results, page 1 of 1)

  • × author_ss:"Marcella, R."
  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. Head, M.C.; Marcella, R.: ¬A testing question : the quality of reference services in Scottish public libraries (1993) 0.01 
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    Abstract
    Discusses the results of an unobtrusive test of Scottish public library reference services, carried out by students of the School of Librarianship, Robert Gordon University, which indicate that, despite a marginal improvement on previous surveys, there is still cause for concern about the quality of response to enquiries. Major problems found include: little attempt to investigate information need; poorly formulated search strategies; failure to exploit fully on site resources; and lack of evaluation of client satisfaction
  2. Marcella, R.; Baxter, G.: ¬The citizenship information needs of the UK public : the quest for representativeness in methodological approach (1999) 0.00 
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    Date
    22. 3.2002 8:53:04

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