McClure, C.R.; Wigand, R.T.; Bertot, J.C.: Electronic delivery of federal government services : policy issues and recommendations (1993)
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- Abstract
- The Federal Government must undertake a concerted, major effort to build a modern information and telecommunication technology infrastructure to serve its own internal information resources management needs and, more importantly, to deliver services to its citizens. It must also implement a management and policy framework that guides a directs a re-invigorated, customer-based service orientation, and must be involved, on a partnership basis with other levels of government and with non-profit and private-sector organizations, in the development of a national information infrastructure. Guiding these initiatives should be a clear and strategic vision for delivering government services in an electronically oriented information society
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