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author_ss:"Michell, G."
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theme_ss:"Informationsdienstleistungen"
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type_ss:"a"
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year_i:[1990 TO 2000}
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Dewdney, P.; Michell, G.: Oranges and peaches : understanding communication accidents in the reference interview (1996)
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Dewdney, P.; Michell, G.: Asking 'why' questions in the reference interview : a theoretical justification (1997)
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