Miller, D.H.: User perception and the online catalogue : public library OPAC users "think aloud" (2004)
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- Abstract
- The paper presents findings based on user feedback and opinion of online public access catalogues as tools for finding, identifying, and selecting bibliographic materials in a public library setting. Participants spoke their thoughts aloud while conducting known-item searches. The findings describe an iterative process of action, observation, identification, and emotion.