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Miller, J.P.; Rholes, J.M.; Wielhorksi, K.: Planning reference service points : a decision-making model (1993)
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- Reference librarian. 1993, no.39, S.53-64
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Hart, J.L.; Miller, J.P.: Migrating databases : CD-ROM vs. the Internet (1997)
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- Science and technology libraries. 16(1997) no.2, S.15-26
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Benefiel, C.R.; Miller, J.P.; Ramirez, D.: Baseline subject competencies for the academic reference desk (1997)
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- Reference services review. 25(1997) no.1, S.83-93