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author_ss:"Miller, W."
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theme_ss:"Informationsdienstleistungen"
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type_ss:"a"
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year_i:[1980 TO 1990}
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Miller, W.: What's wrong with reference : coping with success and failure at the reference desk (1984)
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Miller, W.; Gratch, B.: Making connections : computerized reference services and people (1989)
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