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author_ss:"Murfin, M.E."
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Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Journal of academic librarianship. 22(1996) no.6, S.423-429