Murray, P.C.: Business productivity and organization of knowledge : a look at the emerging requirements (1996)
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- Abstract
- Access to information - and classification techniques and methodologies that support that access - are already playing important roles in making information accessible to employees in the business environment. But most businesses are only beginning to solve the higher level requirements of enabling action, which is the domain of knowledge. The traditional document-oriented model itself is a stumbling block, because ir focuses on the document as a large, inert information artifact, ignoring the ultimate business objectives of getting things done and generating competitive advantage. New models for organizational knowledge resources are needed, and classification approaches will still play a vital role, but such approaches must be highly adaptable, they must be formalized to accomodate technological implmentations, and they must embody meta-principles for self-organizing knowledge resources in business environments
