Nardi, B.A.; O'Day, V.: Intelligent agents : what we learned at the library (1996)
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- Abstract
- Describes how the results of 2 studies of the way reference librarians work were pooled to provide an understanding of the important features necessary in software that function as intelligent agents and expert systems for computerized reference work. Discusses the functioning of intelligent software agents in terms of: communication with users; technical competence in searching (designing and performing searches); personalization in terms of formulating the search interview, refining the results of searches, and tailoring the search interview, refining the results of searches, and tailoring the search to the particular user's needs. Sets out 9 design principles for intelligent agents and practical technical implications of the studies
