Search (2 results, page 1 of 1)

  • × author_ss:"Ounanian, L.A."
  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. Ounanian, L.A.: Adding value : using a Lotus Notes database to improve reference service (1996) 0.00 
    9.820614E-4 = product of:
  0.015712982 = sum of:
    0.015712982 = weight(_text_:information in 7186) [ClassicSimilarity], result of:
      0.015712982 = score(doc=7186,freq=12.0), product of:
        0.055122808 = queryWeight, product of:
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.031400457 = queryNorm
        0.2850541 = fieldWeight in 7186, product of:
          3.4641016 = tf(freq=12.0), with freq of:
            12.0 = termFreq=12.0
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.046875 = fieldNorm(doc=7186)
  0.0625 = coord(1/16)
    Abstract
    Describes the development of Lotus Notes based databases designed to improve the quality of the reference service provided by Horn Library, Babson College, Wellesley, Massachusetts. Babson College is a 4 year business college and the database: Assign2; was created by the Informerger team to maximize public service delivery. Assign2 works as an itelligence gathering tool, one goal being to determine which professors and departments are assigning which kinds of projects to students and to collect relevant information and sources related to these projects. This information forms the basis for improving reference information provision to staff and students with particular reference to user training. Lotus Notes 3.3 is mounted on the college's computer network, Globenet, with 2 public access workstations at the Information Kiosk and in the Library. Students can open up any Lotus Notes database and search for a particular project assignment. The retrieved assignment contains useful research suggestions for sources of specific information. Links are provided from the entries in the Lotus Notes databases directly to relevant Internet and WWW sites
    Source
    Business information review. 13(1996) no.4, S.259-278
  2. Ounanian, L.A.: ¬The '¬Infomerger' : a reference service delivery model (1996) 0.00 
    6.944223E-4 = product of:
  0.011110757 = sum of:
    0.011110757 = weight(_text_:information in 5741) [ClassicSimilarity], result of:
      0.011110757 = score(doc=5741,freq=6.0), product of:
        0.055122808 = queryWeight, product of:
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.031400457 = queryNorm
        0.20156369 = fieldWeight in 5741, product of:
          2.4494898 = tf(freq=6.0), with freq of:
            6.0 = termFreq=6.0
          1.7554779 = idf(docFreq=20772, maxDocs=44218)
          0.046875 = fieldNorm(doc=5741)
  0.0625 = coord(1/16)
    Abstract
    Reports on the 'Infomerger' project, undertaken at Horn Library, Babson College, Mass., to solve the problem of library users being confused about the functions of the reference desk and the circulation desk. A library staff brainstorming session led to the decision to combine the functions of both the reference desk and the circulation sedk into a staffed, reference point, called the Information Desk (InfoDesk); and a self service counter, called the Information Kiosk. This development was inspired by a similar initiative at Brandeis University, Boston, Mass., and reported in Journal of academic librarianship 18(1992) no.5, S.276-280. Reports on experiences of the actual running of the InfoDesk noting some of the minor teething problems encountered. The role of the Lotus Notes databases in the support of the service ir reported along with the need for finance to install the required multitasking workstations and physical changes to the library building. Reports some of the reactions of the library staff to the success of the InfoMerger. Summarizes results of user feedback from the point of service surveys and the most requested materials at the reference desk
    Source
    Business information review. 13(1996) no.2, S.119-128