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author_ss:"Owen, T."
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subject_ss:"Libraries / Reference services"
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subject_ss:"Reference services (Libraries)"
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- rvk_ss%3a%2200 75000 allgemeines %2f buch- und bibliothekswesen%2c informationswissenschaft %2f bibliothekswesen %2f sacherschlie%c3%9fung in bibliotheken %2f allgemeines%22 2
- rvk_ss%3a%2200 73000 allgemeines %2f buch- und bibliothekswesen%2c informationswissenschaft %2f bibliothekswesen %2f sacherschlie%c3%9fung in bibliotheken %2f allgemeines%22 2
- rvk_ss%3a%2200 75000 allgemeinen %2f buch- und bibliothekswesen%2c informationswissenschaft %2f bibliothekswesen %2f sacherschlie%c3%9fung in bibliotheken %2f allgemeines%22 2
- rvk_ss%3a%2200 75000 allgemeines %2f buch- und bibliothekswesen%2c informationswissenschaft %2f bibliothekswesen %2f sacherschlie%c3%9fung in bibliotheken %2f allgemeinen%22 2
- rvk_ss%3a%2223 75000 allgemeines %2f buch- und bibliothekswesen%2c informationswissenschaft %2f bibliothekswesen %2f sacherschlie%c3%9fung in bibliotheken %2f allgemeines%22 2
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Owen, T.: Success at the enquiry desk (1996)
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- Footnote
- Rez. in: Managing information 3(1996) no.9, S.46 (Z. Woodley)
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998)
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- Abstract
- An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including: Techniques for getting started - Tips for efficient search strategies - How much information to select - How to meet deadlines every time - How to choose between printed and electronic sources - What to do when the anser is nowhere to be found