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Owen, T.: Success at the enquiry desk (1996) 0.01

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COMPASS: Libraries / Reference services
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)
Libraries / Reference services

Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.01

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COMPASS: Libraries / Reference services
LCSH: Reference services (Libraries)
Subject: Reference services (Libraries)
Libraries / Reference services